Thirteen years. Dozens of enterprise engagements. One pattern that never went away.
Organizations kept building point solutions — a new Salesforce implementation, a product redesign, a data warehouse — each one well-executed, none of them talking to each other. Customers felt the friction at every handoff. Employees spent hours translating between systems. And no one was looking at the whole picture.
That's what Fennec was built to fix.
The systems perspective comes from Lucas's years at Boston Consulting Group and IBM iX — where the design problems were systems problems. "How do we restructure our customer experience when we have 40 years of legacy systems?" "How do we compete when our entire infrastructure is built around the old business model?"
Answering those questions required holding business operations, organizational behavior, technology architecture, and customer experience in mind simultaneously. That discipline is what Fennec brings to every engagement. Not here's a pretty interface — but here's how this whole system needs to orchestrate so your customers get what they need and your operations actually work.
Fennec works at the intersection of three domains where fragmented systems cause the most damage: enterprise platform design, product strategy and UX, and climate tech built for institutional adoption.
The methodology is the same across all three: understand the complete system first — the business operations, the data flows, the human behavior — then design for coherence across all of it.
Lucas holds Nielsen Norman Group UX Master Certification and six active Salesforce certifications. He mentors climate tech startups through MassChallenge and is based in Boston.
Most organizations aren't losing because of bad strategy or bad technology. They're losing because their teams built good solutions that can't talk to each other. And in the age of AI that data flow and context matters.
That's the gap Fennec exists to close. If your problem sounds like a systems problem, let's talk.
We work best with teams that understand design is strategic infrastructure, not decoration. If that resonates, book a call.
