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Operations, Systems & Customer Experience

You have the tools.
But work still feels harder than it should.

Let's figure out why.

We start by listening to the people doing the work, map how things actually move today, and build a plan for what to fix first.

Enterprise methods, sized for growing companies. Trusted by teams at:

Most companies grow one tool at a time.

Each tool made sense when you added it. But nobody planned how the work would move between them. So your people fill the gaps with spreadsheets, workarounds, and memory.

Think of a city full of well-built buildings where the roads don't connect. The fix isn't tearing anything down. It's a plan: a map of how things work today, and a clear sense of what to fix first.

  • Re-entering the same data
  • Handoffs that drop things
  • Reports that take days
  • Tools people work around

What clients say.

Lucas is more than a UX designer — he is a business designer and creative technologist that leverages design to drive business outcomes. He understands the need for speed, grit, collaboration, intellect, and exploration. When you hire Lucas, you get far more than just a designer — you get a partner for your business.

Matt Puccini
AI Startup Ecosystem Partner Executive

What sets Lucas apart is his ability to blend creativity with practicality. His designs are not just engaging and appealing — they are holistic, considering all aspects from a user's perspective to the business objectives, making his contributions invaluable to our projects.

Bill O'Neil
Design Consultant

I will always be grateful to Lucas for our time together at BCG — especially his structured approach to framing projects that seemed nearly impossible to solve on day one, all the way through to the collaboration and partnership in the weeds that delivered a successful outcome.

Jennifer Gormley
VP & Head of Design

His skill set, adaptability, and professionalism make him a great asset to the design team. He's both a hands-on designer and a leader in the UX space. I know he will do what it takes to get a project over the finish line.

Alison Cox
Distinguished Designer, Partner, IBM

Fennec Design Studio did an amazing job at guiding us through the design process from start to finish for a complicated Salesforce project. Lucas saved us hours of development time by helping us work through the UX and supplying us with beautiful mockups that simplified a complex problem.

Wes Lyons
Founder, lyonstech.io

His empathic and collaborative approach to understanding problems and working through solutions drove huge value both in serving our client needs and helping to improve the working dynamics within our team.

Gavin Wignall
Chief Experience Officer, Head of UX

One core problem. Multiple contexts.

The barrier is usually the same: good systems, teams, and data that were never planned to work together. We work on it in four contexts.

Growing Companies

Disconnected tools, manual handoffs, and reporting that takes days. We map how work actually moves across your teams and systems, and plan what to fix first.

Explore

Enterprise & Salesforce

Salesforce implementations that don't drive adoption. Portals that users work around. We bring certified platform expertise and UX research rigor to close the gap.

Explore

AI-Enhanced Design

AI has made interface production much faster. It's no longer the hardest part. So we lead with the parts that still need people: listening to customers and stakeholders, interpreting what the research means, and judgment. AI speeds up the synthesis; it doesn't replace the thinking.

Explore

Climate Tech

Mission-driven products that need to prove business case alongside climate impact. From early validation to institutional buyer adoption.

Explore

Named offerings. Real deliverables.

Operations & Systems Map

Operations6 weeks
Starting at $20,000

Your tools each do their job. The work between them is where things break. We talk with the people doing the work, map how tasks and information actually move across your teams and systems, and deliver a prioritized plan for what to fix first, before you buy, hire, or migrate anything.

Typical outputs
Map of how work actually moves today (current-state service blueprint)
List of where work gets stuck (friction inventory)
Prioritized plan: quick wins, near-term fixes, and what can wait
Leadership readout
Get Started

Salesforce Adoption Audit

Salesforce7–10 days
Starting at $5,500

Your Salesforce is live. Your users aren't using it. We audit your existing implementation — gap analysis, friction inventory, prioritized quick wins — and deliver a roadmap with adoption impact estimates.

Typical outputs
Workflow gap analysis
Friction inventory report
Prioritized quick-wins roadmap
Executive summary slide
Get Started

Research-to-Roadmap Package

AI Enhanced2–3 weeks
Starting at $17,000

From scattered signals to a product direction you can defend. We take your raw research — transcripts, surveys, existing data — through AI-assisted synthesis and deliver a prioritized roadmap brief that product and engineering can act on immediately.

Typical outputs
Research synthesis report
Opportunity map
Quick wins list
Prioritized initiative brief
Stakeholder alignment session
Get Started

Every engagement is customizable to fit your stage, team, and timeline.

Let’s Talk

Common questions

Ready to move forward?

Whether you need a named offering from the list above or a fully custom engagement — the conversation starts the same way. Tell us what you're building, where you're stuck, and what a good outcome looks like.